Refund Policy
Refund Policy
At Elite Home, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer refunds under the following conditions:
1. Eligibility for Refunds
We provide refunds only under specific circumstances:
- If the service is not delivered as described on our website.
- If there is a technical issue that prevents the service from functioning, and we are unable to resolve it.
- If a duplicate payment is made due to a system error.
2. Non-Refundable Situations
Refunds will not be provided in the following cases:
- If the issue arises due to customer-side errors, such as incorrect account details or improper device setup.
- If the service has been used for a significant portion of the subscription period.
- If the request is made beyond the refund eligibility period.
- If the service is disrupted due to third-party software, internet issues, or device compatibility problems.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Support – Email us at EliteHome@gmail.com with your order details and a description of the issue.
- Verification – Our team will review your request and investigate the issue.
- Approval or Rejection – You will receive an email notification regarding the approval or denial of your refund request.
4. Processing Time
- Approved refunds will be processed within 5-10 business days to the original payment method.
- Processing time may vary depending on your bank or payment provider.
5. Chargebacks & Disputes
If you initiate a chargeback without first contacting us, we reserve the right to deny future services and take legal action if necessary. We encourage customers to reach out to us directly for any concerns.
6. Policy Updates
We may update this refund policy from time to time. Any changes will be posted on this page with a revised effective date.
If you have any questions or concerns regarding our refund policy, please contact us at EliteHomecom@gmail.com.
Thank you for choosing Elite Home!
